Skip to main content

Event Guidelines Frequently Asked Questions

The key to the Orange County Convention Center’s (OCCC) success is its adaptability, resiliency and flexibility. The OCCC is leading the way to provide safe events in our new normal. Through a strategic data-driven approach and deliberate planning prioritizing health and safety, the OCCC is providing controlled gatherings and unique experiences, so we can continue meeting safely today for a stronger tomorrow.

Following a three-pronged strategy, the OCCC phased in modified operations by implementing the OCCC’s Recovery and Resiliency Guidelines, achieving Global Biorisk Advisory Council’s(GBAC) Star Accreditation and began a pioneering collaboration with Orlando Health for a new medical concierge program that provides an industry-defining standard on how conventions will operate in the future.

Hospitality partners throughout Orange County have implemented new and enhanced procedures to safeguard guests as they return to the region. As the most trusted destinations, the OCCC successfully welcomed more than 100 conventions, trade shows, meetings, consumer and sporting events since July 2020. 


General Questions


The State Regional COVID-19 and Antibody Testing Site located at the OCCC does not impact business operations. As a community partner, we offered the remote Destination Flat Parking Lot to assist the region in its time of need. The drive-through Community-Based Testing Site for the Central Florida region is operating seven days a week from 9 a.m. to 5 p.m.

Phase 1 of the Orange County Convention Center’s (OCCC) Recovery and Resiliency Guidelines have been released, as we continue to monitor policy changes from the Centers for Disease Control and Prevention (CDC), Orange County's Economic Recovery Task Force and state mandates.

The Center will follow CDC and state guidelines to encourage physical distancing.

Yes, in select public spaces, directional signage and decals will be placed by the OCCC.

The OCCC’s interior meeting room and exhibit hall doors have hold-open devices that can be used to keep the doors opened and lessen contact points for attendees.

The OCCC has implemented a series of directional and safety signs throughout the campus. However, if show management would like to create additional signage, please work with your Event Manager for approval.

Physical distancing and safety signage is currently installed throughout the OCCC and your Event Manager can provide a map and proofs of the signage.

At this point, the OCCC has not been closed down and has resumed modified operations.


Health and Safety

The OCCC is not requiring temperature checks. Employees are screened when entering the facility. Show management is encouraged to do temperature checks for attendees, vendors and exhibitors.

Clients are required to contract with an on-site medical provider. A list of those providers is available through your OCCC Event Manager. Information regarding additional services available from local healthcare systems is available through Visit Orlando.

The OCCC does have contact with the Orange County Health Department. Clients are required to contract with an on-site medical provider. A list of those providers is available through your OCCC Event Manager. Information regarding additional services available from local healthcare systems is available through Visit Orlando.

No, the OCCC will not be providing face masks for attendees. The OCCC suggests show management provide face masks for their attendees.

No, the OCCC will not require paperwork from a temperature check vendor. Show management is responsible for that vendor.

The OCCC is currently not providing thermal cameras. However, the Center continues to review the effectiveness and possibilities of thermal imaging.


Cleaning and Sanitation

No, the OCCC will not be placing hand sanitizers in the exhibit halls. Show management is responsible for providing hand sanitizers for their contracted space. OCCC provides hand sanitizers in public spaces.

The OCCC secured the GBAC STAR accreditation in July. The cleaning and sanitation of meeting rooms and general sessions is a part of this program. The OCCC Event Set Up team is in the process of reviewing overnight and mid-day sanitation procedures. Cleaning time will be calculated based on square footage and how the room is set.

Yes, each client can receive a unique cleaning schedule for their contracted space in the OCCC a few weeks prior to their event.


Event Operations

Your sales or event manager will coordinate to schedule onsite or a virtual meeting.

No. Event management will work with each client and their general service contractor to follow guidelines for one-way aisles, booths, etc. The Center recommends following SISO and IAEE guidelines for one-way aisles and physical distancing.

At this time, the OCCC is following CDC and state mandated capacity guidelines for large gatherings. Diagrams will be designed based on a 50 percent capacity, as mandated by state’s re-opening phases, specifically for ballrooms and meeting rooms.

Show management is responsible for crowd control and enforcing limited capacity.

The OCCC’s capacity for exhibit halls remain the same. It is recommended that physical distancing is practiced among event attendees using the guidelines recommended by SISO, IAEE and the CDC.

Show management will design floorplans and work with the Orange County Fire Marshal for approval.

Each specific show should designate their own entry and exit points for the building based on their event.

The OCCC recommends show management follow CDC guidelines for gatherings and practice safe social distancing for ribbon cutting ceremonies.

No, the OCCC recommends show management follow industry guidelines and encourages attendees to practice physical distancing.

CenterSafe, created by the OCCC’s food and beverage operator Centerplate, provides education, training and guidelines for its employees on physical distancing, increased awareness of handwashing and hygiene, encouragement of respiratory etiquette, PPE requirements, cleaning and sanitation, employee screening, employee training and on-site health ambassador. The OCCC recommends show management reach out to their Centerplate representative for additional information.

Centerplate will customize unique F&B plans as it pertains to their events.

The OCCC has developed, and continues to modify its Recovery and Resiliency Guidelines. Clients, contractors and exhibitors will be required to make accommodations based on the social distancing recommendations established by the CDC, convention and trade show industry and those issued by local and state health officials. The OCCC strongly recommends implementing temperature checks for all contractors and exhibitors during move-in, event days and move-out.

Get In Touch

Orange County Convention Center

P.O. Box 691509

Orlando, FL 32869-1509

   Get Directions

Phone :

Toll Free :

Follow Us:

(407) 685-9800

(800) 345-9845