Recovery and Resiliency at the Orange County Convention Center
Orange County Government and the Orange County Convention Center (OCCC) is actively monitoring developments surrounding the COVID-19 situation. The health and safety of employees, guests and visitors is the OCCC’s top priority. The OCCC is fully engaged with the Mayor’s office and health officials to coordinate the safe return of conventions, trade shows and events at the OCCC. Rest assured, OCCC Executive Director Mark Tester serves on Orange County Mayor Jerry L. Demings’ Executive Policy Group, which sets direction for Orange County and has discussions with leaders at the state level.
Orange County welcomes all conventions, trade shows and events to the OCCC and follows the specific requirements outlined by the OCCC Recovery and Resiliency Guidelines. The Mayor’s Office and Orange County has also launched the Do Your Part Orlando, Make the Promise – an Orlando campaign that encourages businesses and the public to agree to simple measures to keep everyone safe from COVID-19 and minimize spread of the virus.
Hospitality partners throughout Orange County are implementing new and enhanced procedures to safeguard guests as they return to the region. The OCCC recently implemented its three-pronged strategy to support its Recovery and Resiliency Guidelines, received GBAC STAR accreditation and continues to collaborate with Orlando Health on its industry-defining medical concierge to enable conventions, trade shows and events to operate safely at the OCCC in the future. A recent sporting event and trade show successfully concluded at the OCCC, the AAU Volleyball Championship and Together Again Expo.
How has the COVID-19 testing site at the OCCC impacted operations?
The State Regional COVID-19 and Antibody Testing Site located at the OCCC does not impact business operations. As a community partner, we offered the remote Destination Flat Parking Lot to assist the region in its time of need. The drive-through Community-Based Testing Site for the Central Florida region is operating seven days a week from 9 a.m. to 5 p.m.
What are your current guidelines pertaining to upcoming conventions?
Will there be any rules or regulations for the public space as well?
Will public spaces be marked with 6 feet measures and directional arrows?
Yes, in select public spaces, directional signage and decals will be placed by the OCCC.
Can doors be propped open to lessen contact points for attendees?
The OCCC’s interior meeting room and exhibit hall doors have hold-open devices that can be used to keep the doors opened and lessen contact points for attendees.
Will there be additional requirements for shows to produce and install signage during move-in/out and show days?
The OCCC has implemented a series of directional and safety signs throughout the campus. However, if show management would like to create additional signage, please work with your Event Manager for approval.
Will the OCCC install branded signage throughout facility? Where will they be located and what will they say?
Physical distancing and safety signage is currently installed throughout the OCCC and your Event Manager can provide a map and proofs of the signage.
Is there a point at which the OCCC would be required to close down if COVID-19 case numbers rise?
At this point, the OCCC has not been closed down and has resumed modified operations.
Can Visit Orlando provide information on what measures the airport, hotels, restaurants and surrounding attractions are implementing?
Visit Orlando’s Destination Services can provide resources on hospitality and leisure tourism updates.
Health and Safety
Do you know if temperature checks will be required for the foreseeable future for events at OCCC?
The OCCC is not requiring temperature checks. Employees are screened when entering the facility. Show management is encouraged to do temperature checks for attendees, vendors and exhibitors.
needs isolation?Does the OCCC have medical personnel on-site in the event someone is identified that
Clients are required to contract with an on-site medical provider. A list of those providers is available through your OCCC Event Manager. Information regarding additional services available from local healthcare systems is available through Visit Orlando.
Does the OCCC have a contact with the local Health Department?
The OCCC does have contact with the Orange County Health Department. Clients are required to contract with an on-site medical provider. A list of those providers is available through your OCCC Event Manager. Information regarding additional services available from local healthcare systems is available through Visit Orlando.
Will the OCCC be providing face masks for event attendees?
No, the OCCC will not be providing face masks for attendees. The OCCC suggests show management provide face masks for their attendees.
If a client contracts a vendor to do temperature checks or thermal imaging, would the OCCC require any paperwork from the vendor?
No, the OCCC will not require paperwork from a temperature check vendor. Show management is responsible for that vendor.
Is the OCCC providing thermal cameras at the facility?
The OCCC is currently not providing thermal cameras. However, the Center continues to review the effectiveness and possibilities of thermal imaging.
Cleaning and Sanitation
Will the OCCC provide hand sanitizer stations in exhibit halls or meeting rooms?
No, the OCCC will not be placing hand sanitizers in the exhibit halls. Show management is responsible for providing hand sanitizers for their contracted space. OCCC provides hand sanitizers in public spaces.
Is OCCC sanitizing between sessions? How much time is needed for this?
The OCCC secured the GBAC STAR accreditation in July. The cleaning and sanitation of meeting rooms and general sessions is a part of this program. The OCCC Event Set Up team is in the process of reviewing overnight and mid-day sanitation procedures. Cleaning time will be calculated based on square footage and how the room is set.
Can show management have a copy of the cleaning schedule for the facilities?
Yes, each client can receive a unique cleaning schedule for their contracted space in the OCCC a few weeks prior to their event.
Is LMG sanitizing A/V equipment between sessions and how much time is needed for this?
What is the process for planning upcoming planning visits and/or site visit?
Your sales or event manager will coordinate to schedule onsite or a virtual meeting.
Are there current required guidelines for our tradeshow during this timeframe related to any additional required space between booths, aisle width, etc.?
No. Event management will work with each client and their general service contractor to follow guidelines for one-way aisles, booths, etc. The Center recommends following SISO and IAEE guidelines for one-way aisles and physical distancing.
Are there any requirements for meetings rooms and ballrooms in conjunction with physical distancing and health guidelines?
At this time, the OCCC is following CDC and state mandated capacity guidelines for large gatherings. Diagrams will be designed based on a 50 percent capacity, as mandated by state’s re-opening phases, specifically for ballrooms and meeting rooms.
Who is responsible for ensuring capacity numbers are not exceeded in meeting rooms and ballrooms?
Show management is responsible for crowd control and enforcing limited capacity.
What are capacities of exhibit halls?
The OCCC’s capacity for exhibit halls remain the same. It is recommended that physical distancing is practiced among event attendees using the guidelines recommended by SISO, IAEE and the CDC.
What are the guidelines for designing floorplans? Are there floorplan requirements related to social distancing?
Show management will design floorplans and work with the Orange County Fire Marshal for approval.
Does the OCCC have designated entry and exit points for each building?
Each specific show should designate their own entry and exit points for the building based on their event.
Are there any specific guidelines for ribbon cutting ceremonies in public space?
The OCCC recommends show management follow CDC guidelines for gatherings and practice safe social distancing for ribbon cutting ceremonies.
Will there be any rules or regulations for public space and how will the OCCC identify travel paths based on social distancing?
No, the OCCC recommends show management follow industry guidelines and encourages attendees to practice physical distancing.
What new procedures have been implemented by the food and beverage operator to limit contact?
CenterSafe, created by the OCCC’s food and beverage operator Centerplate, provides education, training and guidelines for its employees on physical distancing, increased awareness of handwashing and hygiene, encouragement of respiratory etiquette, PPE requirements, cleaning and sanitation, employee screening, employee training and on-site health ambassador. The OCCC recommends show management reach out to their Centerplate representative for additional information.
What will the food and beverage plan look like since the food court capacities will be smaller?
Centerplate will customize unique F&B plans as it pertains to their events.
Will there be new requirements for move-in/out of contractors and exhibitors?
The OCCC has developed, and continues to modify its Recovery and Resiliency Guidelines. Clients, contractors and exhibitors will be required to make accommodations based on the social distancing recommendations established by the CDC, convention and trade show industry and those issued by local and state health officials. The OCCC strongly recommends implementing temperature checks for all contractors and exhibitors during move-in, event days and move-out.