The Orange County Convention Center (OCCC) Security team’s mission is to provide a safe and friendly environment for everyone. The Center maintains 24-hour security, overseeing all public areas, concourses, back-of-house areas, parking lots and related exterior grounds. Additionally, the team maintains an extensive relationship with the Orange County Sheriff’s Office, as well as many federal law enforcement agencies. The Orange County Sheriff’s Office assigns deputies to the facility on a regular basis.

Review the tabs below for more information or email with any questions or inquiries.


In the event of an emergency, please dial 911.


For non-emergencies, dial ext. 5-1119 from any house phone for the Security Command Center. The security division can be contacted from outside the convention center by dialing (407) 685-1119.

Lost & Found

For lost and found, contact Show Management (event organizers) during the event or contact OCCC Security at (407) 685-1119.


The Security Command Center is located at Dock 7 in the OCCC West Building and has an on-duty staff seven days a week/24-hours a day. OCCC Security Officers are uniformed with the majority being first aid and CPR/AED qualified.

Locations of first aid stations are listed below. Availability of first aid stations is dependent upon event activity.

West Building First Aid Rooms

  • Med 1 – Located near W240
  • Med 2 – In front of Hall WD2 (W224)
  • Med 3 – In Central Lobby (Hall WC)
  • Med 4 – Level 1 Lobby (below Hall WA)

North/South First Aid Rooms

  • Med 5 – South A–Dock Side
  • Med 6 – South B–Concourse–Level 2
  • Med 7 – North B–Dock Side
  • Med 8 – North A–Concourse–Level 2

Orlando Health Virtual Care Center ‐ In Central Lobby (Hall WC)
In partnership with Visit Orlando and Orlando Health, a new Virtual Care Center inside the Orange County Convention Center is now open located in the West Building, near Central Lobby. medical providers will be able to evaluate medical conditions for attendees during large conventions. The Virtual Care Center will be staffed by an Orlando Health team member who can help triage the needs of those visiting the Center. If minor care is needed, the Orlando Health team member can help connect visitors to a medical provider via a virtual visit in the Center's private room. Learn more.

As a major metropolitan area, Orange County is home to industry-leading healthcare experts. Should your stay here require medical attention, the nearest hospital is:

Orlando Health Dr. P. Phillips Hospital

9400 Turkey Lake Road
Orlando, Florida 32819
 (407) 351-8500

Ensuring guest and employee safety is a cornerstone of operations at the OCCC. Our Emergency Procedure Plan was developed with the OCCC’s core value of safety in mind. It is intended to be a blueprint for the effective management of a crisis or disaster situation at the Center.

Clients must, at all times, conduct their activities with full regard for public safety. The OCCC asks for client assistance by supporting the procedures outlined in the Emergency Procedure Plan through cooperation and active listening in the event of an emergency. It is critical that, as facility users, all clients review this plan with their staff and their contracted event security service provider.

Emergency Procedure Plan (PDF)